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Before the purchase

Question 1:

Woher erfolgt der Versand der Smartphones?

We have smartphones in both Germany and China in stock from which we can ship.

Shipping from Europe:

3-5 days to the merchandise, free of charge and duty free.

Shipping from China:

DHL Versand 5-9 Tage zum Warenerhalt. Es wird die Zollversicherung empfohlen.

Registered airmail (Dutch Post) 15-45 days to the goods receipt.

Question 2:

How long does the delivery take?

As a rule, 1-5 days are required for procurement until shipping. Afterwards, DHL needs about another 5-9 days from China to Germany.

The registered post needs then again about 15-45 days. (Most of them will receive your goods within 30 days, but there are also only a few who have received them after 60 days.)

Question 3:

Was ist die Zollversicherung?

By means of the customs insurance, you will be refunded the customs fees from us exclusive capital provision report against the proof of invoicing of incurred customs fees.

If no customs duties are incurred, the money for the customs insurance is not repaid.

Question 4:

How long is the guarantee?

The warranty is one year. During this period we will repair for free.

After the purchase

Question 1:

How do I get my tracking number?

You will receive the tracking number automatically by e-mail from our system as soon as the goods are shipped.

If you have not received a tracking number automatically, please contact customer service:[email protected].


DHL Tracking:dhl.com

Track registered airmail:17track.net


I voted for the registered airmail and none do not track my tracking number, why?

Die Webseite benötigt einfach in der Regel 5-15 Tage, damit man die Trackingnummer verfolgen kann. Das ist Normal und man braucht sich hier keine Sorgen zu machen.


Now a month has already passed without me receiving my goods, why?

If you have chosen Registered Airmail this is the normal one. Because it can happen here in rare cases that it sometimes takes up to 60 days to get your goods.

If you still have not received any goods after 60 days, please contact the Kudnendienst and you will receive the goods by Registered Airmail or a refund.



Es liegt ein Fehler bzw. Defekt vor, was nun?

Please contact Customer Service[email protected].

This will deal with your problem and help you.

Please take a look at the prescribed conditions from uswww.efox-shop.com/conditions.htm.


I bought customs insurance and customs duties have now been incurred in Germany. What should I do now?

Please send us the customs invoice which you have received, giving your order number to the customer service:[email protected].

You will then be reimbursed for this exclusive capital provision commission within 5 days.

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