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Return and Exchange

Welcome to the eFox shop.

Please read the following instructions thoroughly before sending any goods back to us.

Customs information

Please enter your correct phone number and correct delivery address so that we can contact you as soon as possible with any questions about your order and can help you further. Otherwise, we can only refund 80% of the purchase price (without shipping costs) or deliver the package again, if the package was sent back to us due to wrong phone number or wrong address. If we do not receive the return, we can only send the goods again, but you have to pay the shipping costs yourself.

payment of duty

Whether your shipment is controlled by customs can not be said with certainty. But should it happen, the fees are made up of two parts: import sales tax and customs duties. The import sales tax of currently 19% is calculated on all goods from a value of 20EUR. The customs fees, however, depend on the type and amount of the value of a product. Only an adjustment of the import sales tax is necessary here.

insurance

The price of our product is so low and therefore does not include any custom duties and VAT compensation.

But if these fees are calculated by a customs control, we offer you an insurance for its Ersattung. The shipping insurance costs amount to 13% of the value of the goods.

If you select this insurance during the ordering process and send us a copy of the customs costs, we will take over the import sales tax exclusive of capital provision commission for you.


Please make sure you have completed all formalities first and paid the sum yourself. Only then contact our customer service, which will credit you with the costs after confirming your payment.

If you have not taken out insurance, you have only two options in case of a customs check: A) You pay the fees or B) Deny payment. In the latter case, the shipment will be sent back to us. You are responsible for the freight and refund.

transport;

If you no longer wish to receive the package and your package is not yet shipped, you can first contact our customer service:;efoxshopservice@gmail.com and they will help you to cancel your order. In contrast, if your package is already shipped, we will agree to cancel your order. But they could reject the package. After we received the package well. Let us return your money without shipping costs.

In order to protect your rights, please do not forget to check the delivered items for completeness and condition after receiving your goods. If something is missing or the goods were delivered incorrectly or broken down like display splintering please contact our customer service within 24 hours stating the delivery receipt and the weight of the goods in connection.

If we do not receive a complaint about the delivery time from you, we automatically assume that you have received your order on time. We ask for your understanding that we can no longer accept complaints after this time.

Annotation:
Dear customer, please acknowledge the goods after checking the post package. If you find out that the parcel is damaged, please refuse the shipment and contact us. If you can not acknowledge the post package yourself, please pick up the box of the product. If the product has been damaged during shipping by the supplier, we can use the photos you have submitted to claim our losses from Post and then send you a new product. We thank you for your help and cooperation.

Paragraphs for distribution of the products on the Efox-shop website

Warranty Warranty Efox Shop
Defect category Product category Warranty Period completion comment
Customers do not like the device for personal reasons. Special production (wedding dresses, cosplay etc.) 0 - 7 Days Customer pays for transport costs himself and receives 50% of the original value of the goods. The warranty period is calculated after the customer has received his goods.
Smartphones and tablets 0 - 3 Days After consultation and confirmation from the customer service that the goods for a further sale is not a problem, so the product is still virtually as new and the cell phone is not activated, the customer can send the device back to the Efox shop. Customer will pay for transport costs and will be refunded 70% of the original value of the product after receiving the mobile phone and not finding any problem.

Received wrong product,

Incomplete delivery

all products

0 - 15 Days

Once we have received our goods from the customer again, this gets a refund or a reversion. We arrive for return transport costs. As shipping method for the transport costs to China, please choose Deutsche Post Normal. The customer service has the right to request a proof video or photo to determine if there is a hardware or software error that can be eliminated on the spot. It is recommended to open the goods directly in front of the post office and to check immediately if there is a defect which may have been caused by the transport, for which the post office can be held responsible. For the return transport to the customer, we choose the snail mail, but if customer insists that the goods should be sent by DHL Express, he must pay for the resulting custom duties in Germany.

Display fragmentation:

If you get a splintered / broken display, get in touch with 48 students as soon as you receive the package. Decisive here is the date on which you have received the device from the post office. Send an email to efoxshopservice@gmail.com with order number and photo proof. After we have received our goods you will receive a new one.

malfunction

Smartphones and tablets 365 Days

Repair in China: All products should be shipped to China for repair.

The customer service has the right to request a proof video or photo to determine if there is a hardware or software error that can be eliminated on the spot.

Efox Shop will pay for the return transport costs, which is 1/2.

0 - 15 days: 1. Customer will send Defective Device to China for repair and get it repaired. 2. Customer sends defective device to China for repair and gets a new device back.

16-365 Days: Customer will send Defective Device to China for repair and get it repaired. Customer is responsible for the outward and return shipping costs. In addition, customers should pay the cost of repairing the screen, battery, motherboard, if these accessories are broken.You will receive a maximum of 15 € for the repair if you repair the phone in restaurants.

Additive:

1) 0-7 days for repair and replacement in case of defect is the cost of goods, round-trip shipping and customs insurance.Attention:1. Please select the German Post. Second 2. Capital provision commission on customs and EUSt, VAT on capital provision commission will not be refunded. 3. You will receive a maximum of 15 € for transportation to China.

2) For the return transport to the customer, we choose DHL Express, you have to pay for the resulting custom duties.

For display repairs, customers themselves have to pay for the cost of procuring a new display. The customer will receive the costs on request.

2-1) If the display is damaged the customer has to pay for the purchase of a new display. The repair itself is free. If there are defects, malfunctions, quality problems, the repair is also free.

2-2) Customer may not remove his own device without permission, rooten, etc. Otherwise, you lose any Gearntieanspruch. Only on instructions Efox official site with instructions from such steps may be made. In this case, the warranty still exists.

Smartphones and tablets / Contact customer service: efoxshopservice@gmail.com By arrangement, if device is repairable send to China. Customer arrives for round-trip transport costs and receives his goods back after repair.
Warranty period expired
Defective description could not be confirmed all products Customer comes himself for return transport costs and receives goods without repair.
Return to us without agreement or notification Customer comes himself for return transport costs and receives goods without repair.
tariff

With a customs insurance, we will pay for any custom duties (report to customer service). Ansosnten customers have to pay for these themselves.

For no fault of the fault 0 - 7 Days

Customer receives the refund or a new device. Efox will pay for back-to-back costs.

Smart watch
8 - 90 Days

Efox exchanges a similar device for the customer at no extra cost and charges for outward and return shipping costs.

91 - 365 Days

Efox exchanges a similar device for the customer at no extra cost and charges for outward and return shipping costs.

For no fault of the fault Action Camera 0 - 7 Days

Efox exchanges a same device for the customer at no extra cost.

Efox will pay for back-to-back costs.

14 - 365 Days

Efox exchanges a same device for the customer at no extra cost. Customer gets up for back and forth costs.

For no fault of the fault Toys like plane, vehicle etc. 0 - 7 Days

Efox exchanges a same device for the customer at no extra cost. Efox will pay for back-to-back costs.

>= 8 Days

In this case, Efox offers no guarantee and no free exchange. The cost of this is the customer's request for customer service.

For no fault of the fault RC Products like helicopters(big); 0 - 7 Days

Efox exchanges a similar device for the customer at no extra cost and charges for outward and return shipping costs.

8 - 183 Days

Efox offers the customer the guarantee. Customer arrives for return shipping costs.

More than 183 days

No guarantee is offered by Efox in this case. The repair costs for this purpose, the customer addresses the request for customer service. Customer arrives for the round-trip shipping costs.

Due to faulty reasons with the defect

all products / Customer is responsible for the repair costs and return shipping costs.

Smart Watch After Sale Policy

I.Transport regulations:

1)If the goods are lost during transport, we will come to the customer after checking for a new shipment.

2)If the goods are damaged during transport, so that proper use is no longer guaranteed, the customer will receive a new consignment with the same content after proof has been submitted. The Versan

II.operation rules

For a wrong or incomplete delivery, the customer receives a new shipment with the same content after verification and proof application. The shipping costs are borne by us.

III.quality regulations

1)There is no compensation for quality damage due to personal negligence.

In detail, the following applies:

a. There is no compensation for the disassembly of the clock.

b. If damage is caused by exceeding the water resistance, there is no compensation.

c. There is no compensation for external damage caused by improper use.

2)For quality defects that lead to the device itself, the following provisions apply:

a.Within 7 days after receiving the goods, the customer will receive a refund or a new shipment after verification. We carry the shipping costs.

b.Within 7-30 days after receipt of goods customer receives a new shipment after verification. We carry the shipping costs.

c.Within 1-3 months after receiving the goods, the customer will receive a free repair in China. The shipping costs to China are borne by the end user himself.

The shipment to the end user after repair from China are carried by us.

d.Within 3-12 months after receiving the goods, the customer will receive a free repair in China. The shipping costs to China and back to the end user will be

worn by the end user himself.

e. After 12 months you are no longer entitled to any compensation.

Refund policy

General principle

Below is the standard return policy of the Efox Shop website, this policy is only applicable to products purchased on the Efox Shop website.

If a customer wishes to return his goods, he / she must send the goods to China within the prescribed period as insured letter via Deutsche Post and send us the tracking number. In the situations listed below, the customer is not allowed to return the goods. If he / she does it anyway, the goods will be returned by Efox-Shop to the customer and the customer is obliged to pay for the incurred transport costs or maintenance costs.

  • * Any product not purchased from Efox Shop
  • * Any product without a valid identification and serial number including, but not limited to, serial number loss, property damage, correction or other unidentifiable circumstance.
  • * Any product without complete accessories, accessories are shipping container, user manual, battery, charger, wire and others supplied with the delivery.
  • * Self-debt through mishandling, bad storage or damage.
  • * Any product that has already been submitted for refund

Procedure for the refund of the goods

1.customer submits refund

Please send an email to sefoxshopservice@gmail.com to request and present a refund. The application should have the following information to help us solve your problems even faster: order number, product SKU, refund reason, photo proof of product quality problem, and your preferred solution method (money back, new shipment, discount coupon as compensation and others).

2. Customer must return the goods to the specified address;

Once your request for reimbursement has been approved, send it to us with your order number. Please send us the complete product with accessories to the specified refund address. Make sure the order number is affixed to the shipping package so we can handle your refund accurately and promptly.

Efox Shop agrees to pay for the round trip transportation costs of your refund if the products are within the warranty period. Please pay the shipping costs for the time being. After we have received and verified the refund, we will refund you the transport costs. For products out of warranty, customers must pay for the shipping cost of the refund.

Bemühen Sie sich uns möglichst eine Auftragsnummer während der Rücksendung anzubieten. Efox-Shop nimmt keine Haftung für Pakete die beim Rücksendungsprozess verloren gegangen sind.

Attention:Customer will only be refunded 50% of the price of the goods, if the customer has not returned the parcel to the specified address.

3. Efox shop receives the return, processing

After we have received the return from you, we will check them and Efox Shop will repair the goods depending on the situation and send them back to you, send you back the product or refund the money. Please look for the concreteness on the "Efox shop website rules for Produktvertieb".

Warranty provisions

Exchange within 15 days:

1.Within 15 days, the smartphone is exchangeable with the same model and color, this provision is valid from receipt of the product.

2. The defect made by the customer must be present. If this is a defective defect, contact the After Sales Center immediately to check the defect. If it turns out during the check that this defect exists and the appearance and the wear of the device is undamaged, we will exchange this device.

3.If there is a software error, contact our customer service first. We will provide you with a solution as soon as possible. an update package, update package,

Offer a language package. If the solutions offered are not helpful, you must return the device to us to solve the problem. We will pay for the shipping costs.

4. If the LCD screen displays 1-3 dead pixels, then it is not considered a quality issue and is excluded from the scope of the warranty or replacement.

If it shows more than 3 dead pixels and the problem is not self-inflicted then the device can be exchanged.

5. If there is wear on the appearance or scratches on the smartphone, we can offer a discount or exchange the device. Should the mentioned problems be extreme, the exchange is excluded.

6. If you have lost the warranty card, the label on the smartphone or the measurement has been damaged or you have removed the label yourself, replacement is not possible.

7. If there is a quality problem with the package including headphones, charger, charging cable, battery, which is not self-inflicted, so we will exchange it within a month.

1 Year warrantyprovision:

8. If the device itself has a software or hardware failure due to quality issues, we will repair it for free. 1 year we can repair the hardware for free. Software errors can be repaired for a lifetime for free.

9. If the damage is self-inflicted, such as by falling, by contact with liquid and / or moisture or by acting independently to open the device, so a repair is excluded from us. The appearance of the smartphone such as mobile phone cases, case, menu buttons and other external damage or wear parts are excluded from the scope of warranty or replacement.

10.The label of the device is damaged, the invoice does not match with the device or you have the device gerooted at your own risk, then the device has made a linguistic system changes or it is no longer connectable, so we can do it for you repair, but you bear for this the resulting repair costs.

11. After warranty service, we will provide maintenance, after which we can repair the unit and you will be reimbursed for the incurred repair costs.

Notes for repair:

1. If you send the device to us for repair or rooting, make sure you have all your files stored on an external card. Our After Sales Center accepts no responsibility for lost files during the repair.

2. If the device has come in contact with liquid and / or moisture, dropped or compressed or extremely shaken, or the damage was repaired or disassembled, it is considered as self-inflicted and the after sales service does not ask for repair , Damage to the outer case (such as the case, menu button, lens damage, back cover, touch screen scratches, scratches and cracking, etc.) is excluded from the scope of the warranty or replacement.

3. Should the customer independently rook the smartphone, change internal documents of the smartphone, it may lead to malfunction or cause of the hardware problems that arise problems and defects are considered self-inflicted and therefore we do not come for the repair, but you can claim it and the costs incurred for this you meet yourself.

4. If the following problems arise after using the smartphone, such as dust, white dots, pixel errors, etc., and other defects, these are not processed by After Sale.