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common problem

Welcome to the eFox shop.

FAQ - The most common questions in the Efox shop!
Here are some questions and the answers that will help you answer most of your questions yourself. The questions are arranged according to subject areas and thus easy to find. Alternatively, you can also use the search function (CTRL + F) in your browser and thus search specifically for keywords.

For new customers

1. Is it safe to shop at Efox-shop?

At Efox-shop.com, we are committed to securing the information of our customers. We do not store your payment information on the website. The payment via Paypal is processed by the company Paypal itself, it is considered safe and trustworthy. We do not share your information with any third party.

2. Do you have a guarantee on your products?

You have a six-month warranty on all Efox-shop products! All available products on Efox-shop.com are carefully selected for their excellent design and proven hardware reliability. Thus, we guarantee the quality of our products. We review all orders from you during packaging to ensure that the correct accessories are included and that all other standards for your order are met. We have an extra team that checks your products to make sure the products are working properly before they are packaged and sent to you. This goes beyond the normal quality control included with all products in the fabrication program. As promised, you can return incorrect or broken products to Efox-shop.com for free. We repair your goods or exchange them if necessary. Please make sure that this service is free for you within the first six months (apart from the shipping costs). However, within the seventh and twelfth months, we offer a cost-effective repair service for a broken product that only you, as an efox customer, can benefit from. For more information, please consultthe Return and Exchange page or our Customer Service.

3. Is there a retrievable catalog or price list?

Because of the diversity of our product line and our effort to offer you the lowest prices, creating a catalog does not make sense. Our website contains all information about our products. If you have any specific question, please contact our customer service department.

4. How do I delete a sent order?

Unpaid merchandise
If you have not paid anything for your order and would like to cancel it, you can simply e-mail us. We will then cancel your order. If your order is more than a week ago, you will automatically receive a reminder email from us.
Paid goods
If you have already paid an order and would like to cancel, please contact us as soon as possible. If you are unsure about your order, please contact us so we can put your order in the queue. This stops the shipping process and gives you more time to decide.
Sent goods
If a package has already been shipped, you will not be able to cancel or change your order. Sometimes you want to change your order by canceling only part of your products. In this case, please contact us. We will handle the problem for you, normally it's free.

5. Will the goods also be delivered from Germany?

Most of our goods are shipped from China, and only a small percentage of our products are shipped from Germany.

6. Do I have to pay additional customs fees myself?

Since our goods are shipped from China, you may have to pay additional fees to customs. This would be in a review of the package on the one hand the import sales tax and on the other customs duties. Unfortunately, we have no influence on that, as the fees are charged by Germany. That is why we can not bear these additional costs. But we offer you an insurance (see next point).
For more detailed information, please consult the website of the Customs Office directly.

7. Customs duty insurance

If you are worried that your shipment is being inspected by the customs authorities and you want to avoid these potential costs, we offer a fee insurance. You will find the option as an "insurance option" within the order process under the punk "confirm order" on the right. The cost is 10% of the order value and will be refunded to you retrospectively of the customs duty and import VAT.


8. How much discount can you get as a wholesaler?

This question will be handled individually, please contact the following e-mail address efox.wholesale@gmail.com

9. What do I do if I can not log in?

Please first check the details of the login. Your user name of the login corresponds to your e-mail address for the registration.
If you still can not log in, please contact our customer service. Our customer service will help you solve your problem.
Tip: If you are not sure whether the problem is on our or your site, then you can first try logging in with another computer or browser.
If you still have problems logging in, the best solution is to create a new user account.
If you have forgotten your password, then you can get a new password from us.

pay

1. How can I pay?

You can pay by credit card, Paypal, bank transfer, prepayment or Sofortüberweisung with us.

2. Can I pay with Paypal?

You can create an account for free at www.paypal.com
But paying via Paypal is only possible for the countries listed on the following website: If you already have a Paypal account and have problems with a bank transfer or login problems, then you should contact Paypal directly. If Paypal is not available in your country, you can also pay for your goods by another variant.

3. Can I also transfer the money directly to the Efox-shop Paypal account?

Of course, you can also transfer the money directly to our Paypal account.
Our Paypal account is aukey.ebussiness@gmail.com
Please do not send inquiries to this e-mail address. If you need help, contact our customer service. Our customer service will be happy to help you.

4. Does efox-shop have a German bank account?

Yes, we have a German bank account. Please contact our customer service for details.

5. I misspelled the purpose, what can I do?

Just send us your bank details and we will check if your money has arrived.

Shipping & delivery

1. Is pickup on the spot or cash on delivery possible?

Unfortunately, this is not possible.

2. How much are the shipping costs?

Unfortunately, shipping costs are not free in most cases. But we always offer promotions where we übenehmen the shipping for you.

3. How long will shipping take?

The total shipping time consists of two parts, namely the processing time and the delivery time. The processing time includes the receipt of your payment, the compilation of the items and the packaging. In general, it must be divided into deliveries from China and deliveries from Germany.

delivery from China:
The packaging time is approximately 1 to 2 working days. The delivery time is the time from the time of shipment to the receipt of your goods. The normal delivery time is 7 to 25 working days. Express shipping takes about 3 to 7 business days. Attention: All dresses are made in our factory according to their size by professional tailor; This usually takes 13 to 15 days. Until the clothes are ready to be shipped and sent, another week may pass. The final delivery time depends on the shipping method you choose.

Delivery from Germany:
deliveries from Germany are delivered within 72H, unless otherwise stated. Please note, however, that there is a time difference to China 7h. If you order in the afternoon, but the office is no longer occupied, your order can only be processed the next day. This increases the processing time a little, which we try to avoid, but depending on the situation do not always create. Also, please bear in mind that this does not preclude problems with the delivery service which are outside our sphere of activity.

4. Which shipping method should I choose?

We generally offer our customers the cheapest shipping method, which is determined by the weight. Due to the high price of international shipping costs, we recommend our customers to buy the goods they want in one order. In this way, the shipping costs per piece are minimized. If you can wait a bit longer, then please choose the standard shipping.

5. Can you ship the products to my country?

We can ship goods to most western countries. Please note that your country may charge customs fees which we do not accept or refund only if you have our Customs fees insurance completed.

6. When can I expect the goods?

Once we have received the money from you, we will send the goods. If you have selected the standard shipping, the delivery time from China is about 7 to 25 working days. We ask for your patience. Articles from Germany should arrive within 72 hours.

7. I got a letter from the customs office. What can I do?

Since our goods are shipped from China, it may happen that the package will be forfeited to us and you will have to pick it up yourself. Furthermore, additional fees may apply (single tax and possibly customs duty (from 150EUR)). We have no influence on this as these regulations were made by your country. We do not accept these fees, please note this before placing your order. However, we offer you an insurance (10% of the order value) which will reimburse you for these costs retroactively.
If you have further questions about customs fees, please contact the relevant customs office in your country or relevant forums in the network.

8. Can I get a tracking number?

Yes. If you would like to receive a shipment number, please contact our customer service. He will help you further.

Assistance to the products

1. How to buy tailor-made clothes
  • - Please wear only an underdress during your measurement.
  • - Imagine a mirror.
  • - During the measurement you should make sure that the measuring tape is straight.
  • - To get accurate results, the tape measure should be tight but not constrict the skin.
  • - For the waist circumference: Mans should be just above the hip bone or just below the waist to determine, for example, the right size for swimsuits.
2. Do all phones work in my country?
  • You should pay attention to the frequency range of the mobile phone. Some cell types may not be used in your country.
  • The bandwidth is the frequency that can be used by the mobile phone.
  • - In Canada and the US a GSM of 850mHz / 1900mHz is used
  • - In Europe,Australia and Southeast Asia;dostasiea GSM of 900mHz / 1800mHz is used.
  • - In the US a dual band (GSM 900mHz / 1800mHz) is not enough. You will need a Triband (900/1800/1900 MHz) or Quadband phones.
3. Why can not I log in to the wireless network with my computer even though I have Wi-Fi?

Sometimes it happens that the transmission quality is too weak and therefore no connection can be established. Please change your location to check this.
If you still can not log in, please check if the computer has detected the network. If necessary, select the network (SSID) and enter the network key again. Also note that Windows XP does not support WPA2 as the encryption method by default.

4. How does the electronic cigarette work?

The cigarette consists of a casing in which a lithium battery, a chip, a program-controlled circuit and an atomization chamber are located. The indicator light is located at the top of the e-cigarette. The circuit is closed when you inhale through the inhaler of the electronic cigarette, at the same time illuminates the indicator light.

5. Do you have instructions for my product?

Unfortunately, we do not have any German instructions from the manufacturer yet, but this is in progress.

6. I have problems with my product, what should I do?

If you have any problems, then please report to our customer service@efox-shop.com. We will provide you with professional support and solve the problem together with you.

7. Can I restore the system or firmware of a mobile phone or tablet PC myself?

For some of our products, you can visit https://66.228.126.56/~rom/download/rom/ Firmwares to restore the original state. Some problems with an electronic device can be solved in this way.

Customer Service

1. I have already written emails to you several times, why can not I get any feedback?

First, we apologize several times for the inconvenience and delay. Due to our necessarily sensitive system, it may happen that your emails are mistakenly marked as spam. If in doubt, try another address or live customer service.

2. Why is there a difference between the received goods and the image in your online shop?

It is normal that there can be some difference between the image and the real product due to different lighting conditions. However, if the differences tend towards technical defects, please contact our customer service here.
We will solve the problem as soon as possible.

3. I do not like the product I received. How do I get my money back?

Within seven days, you have the opportunity to return the goods unconditionally, unless it is needed and the original packaging and invoice is present. Thereafter, a return of the order if not satisfied is unfortunately no longer possible. Therefore, before purchasing, consider whether you want the goods or not.
A return or exchange of an article is only possible in case of quality defects or financial losses. For more detailed information, please have a look at the following page: Returns and exchanges

4. My goods have quality defects. What can I do?

According to our guidelines, you have a guarantee of one month, within which you get broken goods free of charge with new ones. Should there be a problem in the second or third month, you have the right to free repair of the goods. For the first three months, you are fully covered by our customer protection. Within the next nine months, however, you still have the opportunity to use our fee-based, but inexpensive repair service.
Please note that we can not cover the shipping costs for all services described above - even if they are free of charge for you. Thank you for your understanding.
Please contact our Customer Service to arrange an exchange, repair or refund of the purchase price within one year. More information under: Return and exchange

5. Why are my emails being processed by different people?

All e-mails reach us on a single server and are distributed to the various employees afterwards. This is easier to make sure that your emails are processed quickly, otherwise there may be delays due to different working hours. Since the core content of each conversation is logged within your order number, each employee can instantly see how things are. Therefore, one and the same processing number may have u.U. different people working on them.

6. How can I redeem my voucher?

Here you can find more details about the vouchers of Efox-Shop:
1. Please put all the items you want to order into your shopping cart. Then click on the button "Checkout".
2. Enter your coupon code in the [Coupon Code / Discount Code] field and click the [Redeem] button. This updates the shopping cart. The corresponding coupon amount and the total price of the order reduced by this amount will appear.
a) If you receive a coupon from our customer service, you can not enter the coupon number in the [coupon code / discount code] field yourself, just select the coupon number in the [Select existing bonus] field.

b) If you received a coupon number on any of our promotions, you must enter it in the [Coupon Code / Discount Code] box.



3. Then click on the [Checkout] button and continue with your order.

4. At the end of the order you will be shown a summary with the details of your order. Again, the voucher amount and the reduced total amount of your order appears.