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FAQ


Before the purchase
 

Question 1:

Where does the smartphone ship?
 

We have smartphones in both Germany and China in stock from which we can ship.
 

Shipping from Europe:

3-5 days to the merchandise, free of charge and duty free.
 

Shipping from China:

DHL shipping 5-9 days to receive goods. The customs insurance is recommended.

Registered airmail (Dutch Post) 15-45 days to the goods receipt.
 

Question 2:

How long does the delivery take?
 

As a rule, 1-5 days are required for procurement until shipping. Afterwards, DHL needs about another 5-9 days from China to Germany.


The registered post needs then again about 15-45 days. (Most of them will receive your goods within 30 days, but there are also only a few who have received them after 60 days.)
 

Question 3:

What is the customs insurance?
 

By means of the customs insurance, you will be refunded the customs fees from us exclusive capital provision report against the proof of invoicing of incurred customs fees.
 

If no customs duties are incurred, the money for the customs insurance is not repaid.
 

Frage 4:

How long is the guarantee?
 

The warranty is one year. During this period we will repair for free.
 

After the purchase

Question 1:

How do I get my tracking number?
 

You will receive the tracking number automatically by e-mail from our system as soon as the goods are shipped.


If you have not received a tracking number automatically, please contact customer service:[email protected].

 

DHL Tracking:dhl.com
 

Track Registered Airmail:17track.net
 

question2:

I voted for the registered airmail and none do not track my tracking number, why?
 

The website usually takes 5-15 days to track the tracking number. That's normal and you do not have to worry about it here.
 

question3:

Now a month has already passed without me receiving my goods, why?
 

If you have registered Registered Airmail, it is normal. Because it can happen in rare cases, that it takes up to 60 days to get your goods.

If you still have not received any goods after 60 days, please contact the service department and you will receive the goods by registered airmail or a refund.

 

question4:

There is an error or. Defective before, what now?
 

Please contact Customer Service[email protected].
 

Dieser wird sich mit Ihrem Problem auseinandersetzen und Ihnen weiterhelfen.
 

Please take a look at the prescribed conditions from uswww.efox-shop.com/conditions.htm.
 

question5:

I have now joined the customs insurance and now customs fees have been incurred in Germany. What do I have to do now?
 

Please send us the customs invoice which you have received, giving your order number to the customer service:[email protected].
 

Subsequently, you will be reimbursed for this exclusive capital provision commission within 5 days.

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