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FAQ


Before you buy
    

Question 1:

Where is dispatched smartphones?
    

We have smartphones, both in Germany and China in stock from which we can ship.
    

Shipping from Europe:

3-5 days for the receipt of goods, customs duties and Versandkosten- free.
    

das Verschiffen von Porzellan:

DHL Shipping 5-9 days for receipt of the goods.It is recommended that the Customs insurance.

Registered Airmail (Dutch Post) 15-45 days to Warenerahlt.
    

Question 2:

How long does delivery take?
    

Usually be needed to shipment 1-5 days for the procurement.Then DHL needs about himself again from China to Germany 5-9 days.


The Registered mail need this then again about 15-45 days.(Most will receive your goods here within 30 days. There are also a few who have received only after 60 days.)
    

Question 3:

What is the Customs insurance?
    

The Customs insurance you get reimbursed against proof of invoice incurred customs charges the customs fees on our exclusive Kapitalbereitstellungsprovison.
    

If no Zollgebürhren incurred, there is the money for the insurance tariff is not repaid.
    

Question 4:

How long is the guarantee amounts?
    

The warranty is one year.During this period, we will repair for free.
    

After the purchase

Question 1:

How do I get my tracking number?
    

You will receive the tracking number automatically via email from our system as soon as the goods are shipped.


If you are not automatically get tracking number, please contact the customer service:[email protected].

    

DHL shipping pursue:dhl.com
    

Registered Airmail track:17track.net
    

Question2:

I voted for the registered airmail and none do not track my tracking number, why?
    

This website requires simply usually 5-15 days, so you can track the tracking number.This is normal and you need to worry about here.
    

Question3:

A month has already passed without having received my goods, why?
    

If you have selected the Registered air mail is the normal.For it may happen in rare cases here that it sometimes takes up to 60 days until you get his goods.

If you have after 60 days still not receive the goods, please sign up only when Kudnendienst and you get the goods sent to you by Registered Airmail or refund.

    

Question4:

It is an error or defect, now what?
    

Please contact Customer Service do this[email protected].
    

This will deal with your problem and help you.
    

Look at this, also himself before the prescribed terms of uswww.efox-shop.com/conditions.htm.
    

Question5:

I got myself the customs insurance and customs fees now in Germany are incurred.What do I do now?
    

Send us the customs invoice which you receive, stating your order number to the customer service:[email protected].
    

You will then receive these exclusive capital commitment fee refunded within 5 days.

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