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start page > Returns and Exchanges

Returns and Exchanges

Welcome to the Myefox shop .

Please read the following carefully before returning your goods to us.


customs information

Please enter your correct phone number and correct shipping address so that we can contact you with questions about your order as quickly as possible and can help you.Otherwise, we can only refund 80% of the purchase price (excluding shipping charges) or deliver the package again if the package due to incorrect telephone number or wrong address was sent back to us.If we do not receive the return, we can only send the goods again, but the shipping fee you have to pay yourself unfortunately.

Payment of duty

Whether your shipment is controlled by the customs can not be said with certainty. Should it happen, however, the fees are made up of two parts: import turnover tax and customs charges. The import turnover tax of currently 19% is calculated for all goods with a value of 20 EUR. Customs fees, on the other hand, depend on the type and amount of the value of a product. Only a settlement of the import turnover tax is necessary.


The price of our product is so low and therefore does not cover any customs fees and VAT-compensations.

But if these tariffs are calculated by means of a customs check, we offer you an insurance for its replacement. The shipping insurance costs are 13% of the value of the goods.

If you choose this insurance during the ordering process and send us a proof of the customs costs, we accept the import turnover taxexclusive capital commitment feefor her.

Please make sure that you have done all the formalities and paid the sum yourself. Only then do you contact our customer service, which will charge you the cost after confirmation of your payment.

If you are not insured, you only have two options for customs control: A) You accept the fees or B) Deny their payment. In the latter case the consignment will be sent back to us. You are responsible for the freight and refunds.


If you no longer wish to receive the package and your package is not yet dispatched,[Email protected]And they will help you to cancel your order. In contrary, if your package is already shipped, we will agree to cancel your order. But they could reject the package. After we received the package well. We will return your money without shipping.

To protect your rights, please do not forget to check upon receipt of your goods, the products supplied for completeness and consistency.If anything is missing or the wrong goods were delivered or ruined as display fragmentation please contactwithin 24 hoursour customer service by specifying the deliverables leges and weight of the goods in connection.

If we receive any complaint regarding the delivery time from you, we automatically assume that you have received your order in time.We ask for your understanding that we can not accept complaints after this time.

Dear Customer, Please confirm the goods after the check of the postpaket. If you find that the postpaket is damaged, please reject the shipment and contact us.If you can not confirm the postage package yourself, please pick up the carton of the product. If the product has been damaged during shipment by the supplier, we will be able to reclaim our losses at the post office using the photos you have taken and then send you a new product. We thank you for your help and cooperation.

Paragraphs for sales of the products on the EFOX-shop website


Warranty warranty Efox-shop
Defect category Product Category Warranty Period completion Remark
Customers do not like the device for personal reasons. Special productions (Wedding Dresses, cosplay, etc.) 0 - 7 days Kund pays for transportation costs itself and gets 50% of the original value of the goods returned. The warranty period is calculated after the customer kept his commodity .
Samrtphones and Tablets 0 - 3 days The customer can return the device to the Efox-Shop after consultation and confirmation from the customer service that the goods for another sale is not a problem, the goods are still still as new and the mobile phone is not yet activated. Customer will be responsible for transport costs themselves and will be refunded 70% of the original value of the goods after we have received the mobile phone and have not noticed any problem.

Wrong product obtained,

Incomplete delivery

All Products

0 - 15 days


As soon as we have received our goods from the customer, they will receive a refund or a new dispatch. We will be responsible for return transport costs. As a shipping method for transport costs to China, please select Deutsche Post Normal. The customer service is entitled to request a video or photo-file to determine if there is a hardware or software error, which can also be remedied directly on the spot. It is recommended to open the goods directly in front of the post office and to check immediately whether there is a defect which may have been caused by the transport, for which the post office can be held responsible. For the return transport to the customer, we choose the snail mail, but if the customer insists that the goods should be shipped by DHL Express, he or she has to pay for customs duties incurred in Germany.

Display fragmentation:

If you have a broken / broken display, please contact us within 48 hours as soon as you receive the package. This is the date on which you received your device from the post office. Please send an e-mail[Email protected]With order number and photo-proof. We will send you a new one after we receive our goods.



Smartphones and Tablets 365 days

Repair in China:All products to be sent for repair to China.

The customer service is entitled to request a video or photo-file to determine if there is a hardware or software error, which can also be solved directly on site.

Efox-Shop is responsible for the return transport costs, which applies to 1/2.

0 - 15 days: 1. Customer will send Defective device for repair to China and get it repaired. 2. Customer sends defective device for repair to China and gets a new device back.

16-365 days: Customer will send Defective device for repair to China and get it repaired. Customer will pay for the return shipping costs themselves. In addition, customers should take the cost of repairing the screen, battery, motherboard if these accessories are broken.You will be refunded a maximum of 15 € for the repair if you repair the mobile phone in restaurants.


1) 0-7 days for repair and exchange in case of defect is the cost of goods, return and return and customs insurance.Danger: 1. Please select the German Post.2. Capital commitment fee on Customs and VAT, tax on capital commitment fee will not be refunded.3. You get a maximum of 15 € for transport to China reimbursed.

2) For the return journeys to customers, we choose DHL Express, have to pay for customs duties resulting customer himself.

For display repairs customer must itself bear the cost of procurement of a new display.The costs for this purpose experienced by the customer on request.

2-1) When the display advent beschädtigt have the customer himself for the procurement of a new display.The repair itself is free.Lying damage, malfunctions, quality problems before the repair is also vain.

2-2) Customer may not exempt themselves without permission terminal, rooten etc. Otherwise, you lose any Gearntieanspruch.Only on instructions EFOX officials with instructions from such steps may be performed.In this case, the warranty still exists.

  Smartphones and Tablets      / Contact Customer Service:[Email protected]By arrangement, if device is repairable send to China. The customer will be responsible for the transport costs and return their goods after repair.
Warranty period expired
Defect description could not be confirmed All Products Customer comes for outward and return transport costs and receives back unrepaired merchandise.  
Returned to us without consultation or notification Customer comes for outward and return transport costs and receives back unrepaired merchandise.  
Customs duties    

When a customs insurance we come for customs fees on (Report On Customer Service).
Ansosnten customer must pay for this themselves.


From blameless reasons the defect   0 - 7 days

Customer will receive a refund or a new unit. Efox pays for round-trip back verse dressing East.


Smart Wrist Watch
8 - 90 days

Efox will exchange a similar device for customer at no additional cost and will charge for back-up and back-up costs.


91 - 365 days

Efox will exchange a similar device for customer at no additional cost and will charge for back-up and back-up costs.


From blameless reasons the defect Action camera 0 - 7 days

Efox will exchange a similar device for the customer at no extra cost.

efox comes up for return and readmission verse dressing East.

14 - 365 days of

Efox exchanges for a same device for customer without additional costs. Customer pays for round-trip back verse dressing East.


From blameless reasons the defect Toys, such as aircraft, vehicles, etc. 0 - 7 days

Efox will exchange a similar device for the customer at no extra cost. Efox comes for return shipping costs.


> = 8 days

Efox offers no guarantee and no free exchange for this case. The costs for this are directed by the customer to the customer service.


From blameless reasons the defect RC products such as helicopter (large) 0 - 7 days

Efox will exchange a similar device for customer at no additional cost and will charge for back-up and back-up costs.


8 - 183 days

Efox offers the customer warranty. Customer will pay for return shipping costs.


More than 183 days

No guarantee has EFOX to in this case. The repair costs for this purpose depends on the customer's request customer service. Customer pays for the return shipping costs.


From debt-ridden reasons the defect


All Products / Customer comes up for the repair costs and return and return shipping costs. 

SmartWatch After Sale Policy


1) If the goods are lost in transit, we come to check on for a new shipment to the customer.

2) If the goods are damaged during transport, so that an improper use is no longer guaranteed, the customer receives after detection applying a new broadcast with the same content.The shipping costs will be borne by us.


For an incorrect or incomplete, the customer receives after verification and detection applying a new broadcast with the same content.The shipping costs will be borne by us.


1) For quality damage on own fault, there is no compensation.

In detail, the following applies:

a. There is no compensation for the self-disassembly of the clock.

b.If damage to lead to the overrun of the water resistance, there is no compensation.

c.On external damage caused by improper use, there is no compensation.

2) For quality defects that are to lead to the device itself, the following provisions apply:

a. Within 7 days after receipt of goods receives customer after checking his money refunded or a new shipment.We will bear the shipping costs.

b.Within 7-30 days after receipt of goods receives customer after checking a new shipment.We will bear the shipping costs.

c.Within 1-3 months after receipt of the merchandise gets a free customer service in China provided by us.The shipping costs to China are borne by the final itself.

The shipment to the end user after repair from China will be borne by us.

d. Within 3-12 months after receipt of the merchandise gets a free customer service in China provided by us.Shipping cost to China and back to the end user

borne by the final itself.

e. After 12 months, you have no right to any compensation more.

return Policy

General principle

Below is the standard return policy EFOX shop Webeseite, this policy only deals with products that have been purchased on the EFOX shop website.

If a customer wants to return his goods, he must / she within the prescribed period the goods on the German mail send as an insured letter to China and send us the tracking number.In the situations listed below, it is the customer does not allow the goods to be returned.If he / she does it anyway, the goods of EFOX shop will be returned to the customer and the customer is obligated to pay for the transportation costs incurred or maintenance costs.

  • * Any product not purchased from EFOX shop
  • * Any product without a valid identification and serial number including, but not limited to, serial number loss, property damage, correction or other circumstance not indentifiable situation.
  • * Any product without complete accessories, accessories are transport containers, user manual, battery, charger, wire, etc. that were included in the delivery.
  • * self- indebtedness due to improper handling , poor storage or damage.
  • * Any product that has already been submitted for refund

Procedure for the refund of the goods

First customer is to submit refund

Please send an email[Email protected]To request and submit a refund. The application should be provided with the following information so that we can resolve your problems even more quickly: order number, product SKU, refund reason, photo proof for quality problem of the product, and the preferred solution procedures (money refund, new shipment, discount voucher as compensation and others).

2. Buyer must return it to the specified address the goods .

Once your application for refund has been approved, please send us this with your order number to. Please send us the full product with accessories to the Rückerstattungsaddresse specified by us. Make sure that the order number on the Versendungspacket is stuck on, so that we can handle your refund immediately and accurately.

EFOX shop committed for the round trip shipping cost pay your refund if the products are within the warranty period.Please pay during refund the shipping costs ahead of time being.After we have received and checked a refund, we will refund the shipping cost.For products out of warranty the customer must himself pay for the shipping cost of the refund.

Strive to offer us as possible an order number during the return.EFOX shop is not responsible for packages that are lost during the return process.

Danger: Customer is refunded only 50% of the price of the goods, if customer has returned the parcel to the specified address.

3 Efox-shop receives the return processing

After we receive the returned item from you, we will verify this and EFOX shop is depending on the situation the goods repair and return you to send back the product to you again or refund your money.Please look for concreteness on the "EFOX-shop website rules for Produktvertieb" after.


Guarantees of warranties

 Exchange within 15 days:

1. Within 15 days of the smartphone is exchangeable with the same model and color, that provision shall be the date of receipt of the product.


2. The geschildeterte from customers defect must be present. If this is be a verstekten defect, so sign up as soon as possible when aftersales center to verify the defect. If the outcome of the review that this defect exists and the external appearance and the wear of the device is not damaged, we will exchange the equipment.


3.    If there is a software error, please contact our customer service first. We will provide you a solution as an update package update package, as quickly as possible

Language package. If the solutions offered are not helpful, you must return the device to us to solve the problem. We will pay for the shipping costs.


4. If derLCD screen displays 1-3 dead pixels, then it is not considered a quality problem and are excluded from the scope of warranty or replacement.

If it shows more than 3 dead pixels and the problem is not self-inflicted, then the device can be exchanged.


5. If there is any wear on the external appearance or scratches on the smartphone, we can grant a discount or exchange the device. Should the problems mentioned be extreme, then the exchange is excluded.


6. You have the warranty card is lost, the label from the smartphone or the measurement is corrupted or you have settled the label itself, so an exchange is excluded.


7. Should there be a quality problem with the package including headphones, charger, cables, battery, which is not their own fault, we will exchange it within a month.


1 year warrantyDetermination:

8. Should the device itself have a software or hardware failure due to quality problems, we will repair it free of charge.1 year to fix the hardware for free.Software errors to fix a lifetime free.


9. Should be self-inflicted damage, as can be by falling through contact with liquid and / or moisture or by independent action to open the device, so a repair of us is excluded.The externals of smartphones such as mobile phone bags, coats, menu buttons, and other external damage or wear parts are excluded from the scope of warranty or replacement.


10. The label of the device is damaged, the invoice does not match the device, or you have routed the smartphone at your own risk, whereupon the device has made a linguistic system change or it can no longer be switched on, so we can But you bear the costs of repair.


11. After the warranty service, we offer a maintenance, whereupon we can repair the device and you will come up for the repertatur costs incurred.


Notes on either repairing:

1. If you want to send the device to us for service or to correct it, make sure that you have all your files stored on an external card. Our After Sales Center does not take responsibility for lost files during the repartur.


2. If the device is in contact with liquid and / or humidity have come, dropped or pressing or extremely shaken, or the damage repaired by independent action or was disassembled, it is regarded as self-inflicted and after-sales service requests in the case no repair.Damage of the outer shell (such as shell, menu button, damage to the lens, back cover, touch screen scratches, scratches and cracking, etc.) are excluded from the Anwendungsbereichder warranty or replacement.


3. Should the customer independently roam the smartphone, change internal documents of the smartphone can lead to a malfunction or cause of the hardware problems that arise. Problems and defects are considered self-inflicted and therefore we do not come for repair, however you can It claims and the costs incurred for this you meet yourself.


4. If after use of the smartphone the following problems arise, such as dust, white dots, pixel errors, etc. and other defects arise so they are not processed by After Sale.


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